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Moen, a leader in the home improvement industry, struggled to manage 1,500 product detail pages (PDPs) on Amazon, facing issues like incorrect or missing content, delisted products, and unauthorized changes by third-party sellers. A review of 50 priority ASINs showed 38% of content (titles, descriptions, bullets) was inaccurate, negatively impacting Moen’s conversion rates and brand integrity.
Moen also faced challenges with Amazon's financial processes. While they had a process for identifying and disputing chargebacks, they struggled to keep up – particularly given the short 30-day window to respond. Moen’s free Profitero Autopilot audit revealed they had over $1 million in unclaimed, recoverable funds.
Moen turned to Profitero’s Autopilot, which automates Amazon operations and catalog tasks. Autopilot enabled Moen to quickly flag discrepancies and make necessary adjustments via integration with Salsify, ensuring live content remained consistent with their source of truth. In six months, Autopilot corrected over 12,000 content issues, saved 2,000 hours of manual work and boosted sales by maintaining precise, up-to-date PDPs.
Using Autopilot’s revenue recovery capability, powered by Chargeguard, Moen also fixed their leaky Amazon financial processes. Moen successfully recouped six figures within two months. With historical and ongoing revenue recovery, Moen also recovered accruals due to overbilling with co-op agreements in two months and historical Ships in Own Container (SIOC) chargebacks within just one week. Root cause analysis reports further enabled Moen to prevent future revenue losses and reduce infractions across the board.
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