The next generation Digital Shelf

Digital shelf analytics remain the backbone of eCommerce performance. This is your one-stop destination for exclusive reports, webinars, blogs and case studies designed to help your organization maximize the digital shelf in 2026 and beyond.

We’re entering the 3rd major evolution of commerce

  • The store era: Shoppers discovered and bought products in physical stores.
  • The digital shelf era: Discovery and purchasing moved online, driven by search, ratings, reviews, and retail media.
  • The Agentic Commerce era (starting now): Shoppers are increasingly relying on AI agents to discover, evaluate, and buy products for them.

This shift is early, but accelerating fast—and it will redefine how brands influence demand. One thing hasn’t changed: digital shelf analytics are still the backbone of eCommerce performance. Without a strong foundation, agent optimization fails. You can’t win AI-driven discovery if you’re losing at the basics.

"Best-in-class digital shelf execution isn’t optional — it’s a revenue safeguard. If your product isn’t in stock, it can’t be bought. If your reviews don’t build trust, consumers will look elsewhere. And as AI agents increasingly guide purchase decisions, showing up with the right content is more critical than ever. Ignore the digital shelf basics, and you’re handing your sales to the competition."
Lauren Livek Gilbert

Executive Director, The Digital Shelf Institute

Digital touchpoints drive purchases online and in-store, across all categories

The influence of digital on all retail purchases is 3X larger than the traditional eComm sales penetration figures most brands use as a basis for investment.

64% of shoppers are digitally influenced

% of shoppers whose purchases are influenced by digital touchpoints, by category

Source: Profitero+ Digitally Influenced Shopper Report, 2025.

Why the Digital Shelf matters: Discoverability and conversion drive ROI

win at search

89% sales lift when moving from page 2 to top 5 spots organically on page 1 search results.

win at CONTENT

58% sales lift by improving content to meet benchmarks.

win at retail media

44% of campaigns are driving toward product pages that aren’t optimized.

win at reviews

86% sales lift from getting your first 1-50 reviews within two months.

“As an eComm excellence team, we started with Digital Shelf. I firmly believe that all upper funnel investment can be wasted if you’re not there, visible on the shelf when the shopper wants to shop… That’s making sure we have great availability, great content, strong ratings & reviews and a critical visibility piece — and how we play in both the organic and paid space to get there.”
Laura briggs

Former Head of eCommerce Excellence, Philips

Agentic commerce is the next frontier

Digital shelf fundamentals matter more than ever

Brands have spent years optimizing for human shoppers. Now they must optimize for agentic shoppers — AI systems that evaluate products differently.

To win, products must meet a new set of machine-first requirements. Agents now answer prompts like, “What’s the best smartwatch for runners?” Only products whose PDPs, images, attributes and reviews clearly signal relevance will surface.

But it’s not all about data — you also need to have an organization that can act with agility

- Right leaders to champion internal & customer change management 
- Right incentives to hold everyone accountable for KPIs
- Right training to upskill cross-functional teams on playbooks
- Right partners to deliver insights and next best actions 

Access the Digital Shelf Hub

Complete the form to unlock exclusive reports, webinars, blogs and case studies to help your organization maximize the digital shelf in 2026 and beyond.

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