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Careers

As the leading global provider of eCommerce performance analytics to some of the world’s largest consumer brands, we’re passionate about helping businesses drive their eCommerce performance and succeed in the online channel. But it takes more than smarts to do that. It takes the right people. Perhaps you’re one of them.

See if you fit into our ambitious growth plans, and whether you’re one of the world-class candidates who joins our rapidly-expanding team. Please send your resume to jobs@profitero.com if you’re interested in one of our open positions.

United States

Customer Support Manager

Location: Boston

Description

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster. Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Support Manager you will be working with Profitero customers to help them with product questions and ensure their success with Profitero. You will play a critical role in the company and will have the ability to accelerate your career. Working in a fast paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Responsibilities

  • Become a product expert on Profitero’s eCommerce analytics platform
  • Work with Account Management, Insights, and Technology team to ensure customer success
  • Diagnose and resolve technical challenges our customers have
  • Provide clear and prompt communication with customer through support calls and emails
  • Help customers organize and code their data in our Product
  • Track support issue progress in our help desk system
  • Assessing data for completeness, integrity, and accuracy

Qualification and Skills

  • 2+ years of technical support or client service experience
  • Passion for solving problems and taking action
  • Prior experience technology / software company a plus

Benefits

  • Stock Options
  • 100% company-paid Medical, Dental and Disability
  • 401k Retirement Plan
  • Unlimited Part Time Off
  • Free lunches every day

How to Apply: please contact matt@profitero.com

Business Development Representative

Location: Boston, MA

Description 

Profitero is on the forefront of the eCommerce revolution, providing brands with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster.

As a Business Development Representative (BDR) with Profitero, you will be responsible for developing and qualifying potential new customers of our solution – as well as agency partners – through outbound e-mail and calling campaigns. In this, role you will work very closely with the marketing team and sales reps, who will equip you with the tools, analytics and coaching you’ll need to be successful. 

This is a critical sales position that will have direct impact to generating sales pipeline and contributing to the revenue of Profitero. It requires an individual who is extremely motivated, has excellent written communication skills, is charismatic over the phone, and detail oriented. If you have a competitive nature, some sales experience, and you’re looking to build a career in technology sales this would be a great opportunity for you.

Responsibilities

  • Prospecting into targeted accounts and as well agencies we want to partner with. This includes: identifying key decision makers and influencers, qualifying prospects for interest level, conduct e-mail campaigns to drive calling campaigns, scheduling appointments for sales team and driving attendance to tradeshows & webinars
  • High volume of calling, networking, and emailing to build and maintain a lead development pipeline
  • Articulate Profitero’s value proposition to target company and agency influencers and decision makers to determine level of interest
  • Learn and demonstrate the ability to clearly articulate capabilities and advantages to prospective buyers
  • Use several technology applications to create efficiencies, including salesforce.com for lead/contact management, LinkedIn and zoominfo.com for prospect list development, and groove.com for email campaigns

Experience

  • BA/BS degree required – strong academic track record & extracurricular activities a plus
  • 1+ year of sales experience or an aptitude for sales
  • Excellent communication skills
  • Strong organizational skills with the ability to multitask and prioritize
  • Be comfortable making phone calls in an open and positive environment 
  • Ability to think quickly on your feet and overcome objections
  • Strong Computer Skills 

Business Development is a starting point for a career in technology sales. An internal promotion path to Account Executive will be defined as we grow. This role is your chance to get in on the ground floor of a company with an executive team familiar with the growth and success necessary to accelerate careers.

Salary & Benefits

  • Competitive base salary
  • Quarterly Bonus on achieving and exceeding targets
  • Equity-based package
  • Incredible amenities, including free gym, onsite coffee barista and free beer, wine & cider Weds-Friday (after work)
  • Last but not least, free lunches every day!

How to Apply

To apply, please contact mike@profitero.com

Account Manager

Location: Boston

As an ​Account Manager you will be responsible for supporting & developing our growing branded customer base. You will be in charge of a rapidly expanding portfolio of FMCG brands and you will be their main point of contact.

As the face of Profitero with these customers, it will be down to you to build strong relationships with your main contacts and expand our network across the customer​’s organization​. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities through understanding your clients’ needs.

The role is the pivotal interface between our customers and Profitero internal teams. You will therefore build expertise quickly and establish an internal network that you can call on as and when required. You will report directly to the VP of Sales US and gain valuable experience in a fast ​paced business environment. This position requires a highly organized, motivated and productive self-starter with at least 2 years’ experience in dedicated account management.

Responsibilities

  • Achieve annual assigned ​renewal & up-sell ​sales target
  • Day to day contact for key Profitero brand accounts supporting broad customer base
  • Ensuring client satisfaction leading to uncontested renewal
  • Developing a high level of expertise of Profitero’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
  • Building a relationships and networks across a portfolio of customers, upselling new features where appropriate
  • Arranging conference calls, product demos, training and face-to- face meetings to educate our customers on our solution’s benefits/capabilities
  • Ensuring data accuracy in customer accounts
  • Preparing and managing your customer portfolio in SalesForce.com

Requirements

  • Preference for a degree in a business/marketing related field and 2 years of relevant account management experience with a proven track record
  • Outstanding organizational skills and ability to multitask to prioritize and manage workflow
  • Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
  • Positive and enthusiastic outlook toward the attainment of sales and marketing goals
  • Goal driven – strong desire to exceed expectations
  • ​Strong spreadsheet skills​

Compensation

  • Competitive base salary
  • Quarterly Bonus on achieving and exceeding targets
  • Equity-based package
  • Last but not least, free lunches!

How to Apply

To apply, please contact mike@profitero.com

Analyst / Senior Analyst

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. If you love data, technology and eCommerce, Profitero may be a great next step in your career!

Role & Responsibilities

The Analyst, Strategy & Insight will play a critical role in the analysis, interpretation, and presentation of insight derived from data generated by Profitero’s software.

Reporting to the VP, Customer Engagement, the Analyst will be instrumental in directly supporting Profitero customers’ success by producing tailored, actionable insight. Additionally, the Analyst will produce analysis and insight for distribution in Profitero white papers, blog posts, infographics and presentations.

Responsibilities include:

  • Playing a key role in the client experience for assigned clients
  • Producing high-quality analytic deliverables on deadline
  • Synthesizing and interpreting data and drawing clear conclusions
  • Presenting analysis and insight by teleconference and in person
  • Documenting user/client feedback for product & service enhancements

Key Requirements & Desired Skills

The ideal candidate will possess:

  • A bachelor’s degree
  • 2+ years of increasing responsibility in an analytics-intensive market research, consulting, eCommerce, retail, manufacturing or similar role
  • Exceptional technical mastery of Excel and PowerPoint
  • Experience with eCommerce a strong plus
  • Experience with Python, R, Tableau or other data science or data visualization platforms a strong plus

How to Apply

Qualified candidates should submit a cover letter and resume to keith@profitero.com

Europe & Asia

Account Manager, EMEA

Location: Maidenhead, UK

Description:

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster.

As an Account Manager you will be responsible for supporting & developing our growing branded customer base. You will be in charge of a rapidly expanding portfolio of FMCG brands and you will be their main point of contact.

The face of Profitero with these customers, it will be down to you to build strong relationships with your main contacts and expand our network across the customer’s organisation. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities through understanding your clients’ needs.

The role is the pivotal interface between our customers and Profitero internal teams. You will therefore build expertise quickly and establish an internal network that you can call on as and when required. This position requires a highly organised, motivated and productive self-starter with at least 2 years’ experience in account management.

Responsibilities:

  • Commercial ownership for a portfolio of manufacturer customers
  • Management of relationships with main customer contacts and wider customer user base
  • Responsible for building networks across customer base to ensure customer gets maximum return from our service
  • Ensuring client satisfaction leading to uncontested renewal
  • Achieve annual assigned renewal & up-sell sales target
  • Developing a high level of expertise of Profitero’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
  • Arranging conference calls, product demos, training and face-to- face meetings to educate our customers on our solution’s benefits/capabilities
  • Ownership of customer portfolio in SalesForce.com

Requirements:

  • Preference for a degree in a business/marketing related field and 2 years of relevant account management experience with a proven track record
  • Ability to empathise with customer portfolio to nurture and grow relationships
  • Outstanding organisational skills and ability to multitask to prioritise and manage workflow
  • Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
  • Positive and enthusiastic outlook toward the attainment of sales and marketing goals
  • Strong commercial acumen and motivation
  • Goal driven – strong desire to exceed expectations
  • Experience of operating within SaaS and / or eCommerce environment desirable
  • Experience of using CRM system desirable

Remuneration Package:

  • A competitive base salary
  • Attractive bonus scheme
  • Pension and healthcare packages
  • Free lunch when working from the UK office

How to apply:

Qualified candidates should submit a cover letter and resume to andrew.coleman@profitero.com 

Customer Deployment Manager, EMEA

Location: Maidenhead, UK

Description

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster.

As an Account Manager, you will be responsible for supporting & developing our growing branded customer base. You will be in charge of a rapidly expanding portfolio of FMCG brands and you will be their main point of contact.

The face of Profitero with these customers, it will be down to you to build strong relationships with your main contacts and expand our network across the customer’s organisation. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities through understanding your clients’ needs.

The role is the pivotal interface between our customers and Profitero internal teams. You will therefore build expertise quickly and establish an internal network that you can call on as and when required. This position requires a highly organised, motivated and productive self-starter with at least 2 years’ experience in account management.

Responsibilities:

  • Commercial ownership for a portfolio of manufacturer customers
  • Management of relationships with main customer contacts and wider customer user base
  • Responsible for building networks across customer base to ensure customer gets maximum return from our service
  • Ensuring client satisfaction leading to uncontested renewal
  • Achieve annual assigned renewal & up-sell sales target
  • Developing a high level of expertise of Profitero’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
  • Arranging conference calls, product demos, training and face-to- face meetings to educate our customers on our solution’s benefits/capabilities
  • Ownership of customer portfolio in SalesForce.com

Requirements

  • Preference for a degree in a business/marketing related field and 2 years of relevant account management experience with a proven track record
  • Ability to empathise with customer portfolio to nurture and grow relationships
  • Outstanding organisational skills and ability to multitask to prioritise and manage workflow
  • Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
  • Positive and enthusiastic outlook toward the attainment of sales and marketing goals
  • Strong commercial acumen and motivation
  • Goal driven – strong desire to exceed expectations
  • Experience of operating within SaaS and / or eCommerce environment desirable
  • Experience of using CRM system desirable

Remuneration Package:

  • A competitive base salary
  • Attractive bonus scheme
  • Pension and healthcare packages
  • Free lunch when working from the UK office

How to apply:

Qualified candidates should submit a cover letter and resume to andrew.coleman@profitero.com

Customer Support Specialist, EMEA

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster.

Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Support Specialist you will be working with Profitero customers to help them with product questions and ensure their success with Profitero. You will play a critical role in the company and will have the ability to accelerate your career. Working in a fast paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Responsibilities:

  • Become a product expert on Profitero’s eCommerce analytics platform
  • Work with Account Management, Insights, and Technology team to ensure customer success
  • Diagnose and resolve technical challenges our customers have
  • Provide clear and prompt communication with customer through support calls and emails
  • Help customers organize and code their data in our Product
  • Track support issue progress in our help desk system
  • Assessing data for completeness, integrity, and accuracy

Qualification and Skills:

  • 1+ years of technical support or client service experience
  • Passion for solving problems and taking action
  • Prior experience technology / software company a plus
  • European language skills desirable for EMEA based roles (primarily German and French)

Remuneration Package:

  • A competitive base salary
  • Attractive bonus scheme
  • Pension and healthcare packages
  • Free lunch when working from the UK office

How to apply:

Qualified candidates should submit a cover letter and resume to mark@profitero.com and dana@profitero.com

Account Manager, China

Location: Shanghai, China

Profitero is the eCommerce performance analytics platform of choice for leading brands around the world.

We provide global manufacturers with critical eCommerce insights, helping to enhance their online sales and market positioning. Profitero delivers key online metrics, including pricing, product content quality, search ranking, share of online shelf and promotions, in any country and from any online or multichannel retailer. We currently collect online insights from 450 million product pages at more than 8,000 online retailers in over 50 countries worldwide every day. 

With price conscious shoppers showing lower store loyalty and having the ability to pick and choose where they shop with relative ease, the need for brands and retailers to have rapid, reliable insights to ensure they win in both the digital and traditional store has never been greater…nor has the demand for our services!

To capitalize on client growth and demand in the Chinese and wider Asian markets, we are looking for a strong candidate who can ensure our expanding number of customers – primarily in China but also in other Asian markets – receive an excellent level of service from Profitero.

Role Description:

As Key Account Manager you will be responsible for supporting and developing our growing customer base. You will be in charge of a rapidly expanding portfolio of branded customers and you will be their main point of contact.

As the face of Profitero with these customers, you will be responsible for building successful relationships with your main contacts and for expanding our networks across the customer organisation. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities through understanding client needs.

The role is the pivotal interface between our customers and Profitero internal teams.  You will therefore be expected to build expertise quickly and establish an internal network that you can call on as and when required.

This position requires a highly organized, motivated and productive self-starter with at least 2 years experience in dedicated account management.

Responsibilities:

  • Day to day contact for Profitero’s Asian customers supporting a broad customer base
  • Ensuring client satisfaction leading to uncontested renewal status
  • Developing a high level of expertise of Profitero’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
  • Building a relationships and networks across a portfolio of customers, upselling new features where appropriate
  • Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s benefits/capabilities
  • Ensuring data accuracy in customer accounts
  • Preparing and managing your customer portfolio in SalesForce.com

Requirements:

  • Preference for a degree in a business/marketing related field and 2 years of relevant account management experience with a proven track record
  • Must demonstrate excellent communication (written and oral) and active listening skills
  • Native level Chinese speaker, business level English (written & spoken)
  • Outstanding organizational skills and ability to multitask to effectively prioritize and manage workflow
  • Strong attention to detail and analytical capabilities as well as interpersonal skills
  • Must exhibit a positive and enthusiastic outlook toward the attainment of sales and marketing goals
  • Goal driven – should have strong desire to exceed expectations

Advantages:

  • Previous account management experience in the FMCG and/or tech sector is highly desired
  • Knowledge of other Asian markets would be useful: South Korea, Japan
  • Japanese and Korean language skills desirable
  • Experience of working with Salesforce CRM

Compensation:

  • Competitive base salary
  • Quarterly Bonus on achieving and exceeding targets
  • Last but not least, free lunches!

How to apply:

Qualified candidates should submit a cover letter and resume to angela@profitero.com.

Customer Support Specialist, China

Location: Shanghai, China

Profitero is at the forefront of the eCommerce revolution, providing brands with analytics and insights that help them sell more products on Amazon, Tmall and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster. Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Support Specialist you will be working with Profitero customers to help them with product questions and ensure their success with Profitero. You will play a critical role in the company and will have the ability to accelerate your career. Working in a fast paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Responsibilities:

  • Become a product expert on Profitero’s eCommerce analytics platform
  • Work with Account Management, Insights, and Technology team to ensure customer success
  • Diagnose and resolve technical challenges our customers have
  • Provide clear and prompt communication with customer through support calls and emails
  • Help customers organize and code their data in our Product
  • Track support issue progress in our help desk system
  • Assessing data for completeness, integrity, and accuracy

Qualification and Skills:

  • 1+ years of technical support or client service experience
  • Passion for solving problems and taking action
  • Prior experience at a technology / software company a plus

Compensation:

  • Competitive base salary
  • Quarterly Bonus on achieving and exceeding targets
  • Last but not least, free lunches!

How to apply:

Qualified candidates should submit a cover letter and resume to angela@profitero.com.

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