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Careers

As the leading global provider of eCommerce performance analytics to some of the world’s largest consumer brands, we’re passionate about helping businesses drive their eCommerce performance and succeed in the online channel. But it takes more than smarts to do that. It takes the right people. Perhaps you’re one of them.

See if you fit into our ambitious growth plans, and whether you’re one of the world-class candidates who joins our rapidly-expanding team. Please send your resume to jobs@profitero.com if you’re interested in one of our open positions.

United States

Analyst / Senior Analyst

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. If you love data, technology and eCommerce, Profitero may be a great next step in your career!

Role & responsibilities:

The Analyst, Strategy & Insight will play a critical role in the analysis, interpretation, and presentation of insight derived from data generated by Profitero’s software.

Reporting to the VP, Customer Engagement, the Analyst will be instrumental in directly supporting Profitero customers’ success by producing tailored, actionable insight.

Additionally, the Analyst will produce analysis and insight for distribution in Profitero white papers, blog posts, infographics and presentations.

Responsibilities include:

  • Playing a key role in the client experience for assigned clients
  • Producing high-quality analytic deliverables on deadline
  • Synthesizing and interpreting data and drawing clear conclusions
  • Presenting analysis and insight by teleconference and in person
  • Documenting user/client feedback for product & service enhancements

Key requirements & desired skills:

The ideal candidate will possess:

  • A bachelor’s degree
  • 2+ years of increasing responsibility in an analytics-intensive market research, consulting, eCommerce, retail, manufacturing or similar role
  • Exceptional technical mastery of Excel and PowerPoint
  • Experience with eCommerce a strong plus
  • Experience with Python, R, Tableau or other data science or data visualization platforms a strong plus

How to apply:

Qualified candidates should submit a cover letter and resume to john.phillips@profitero.com

Europe & Asia

Analyst, Japan

Location: Tokyo, Japan

Tenure: Full Time

Profitero is at the forefront of the eCommerce analytics revolution, providing brand manufacturers with critical insights to help them grow their online sales across leading eCommerce retailers. We’re more than doubling our business every year, and work with some of the world’s leading brands to drive their eCommerce growth.

Established in 2010, Profitero is a fast-growing next-generation eCommerce analytics software-as-a-service (SaaS) solution for retailers and manufacturers. eCommerce directors, brand managers, shopper marketers, and commercial leaders rely on Profitero to increase sales and maximize profits by leveraging performance analytics at scale.

If you love data, technology, and eCommerce, Profitero may be a great next step in your career!

To support the demand we’re seeing for eCommerce performance analytics in Japan, we’re looking for an Analyst to support existing clients with Strategy & Insight data analysis, retention & upsell. You will also assist with Japan’s sales outreach, supporting the Sales Director with prospecting data and acting as a point of contact for clients.

The role will be based in Japan with the main focus on the Japanese market, working closely with our global teams in Shanghai, London and Boston. The Analyst position will play a critical role in the analysis, interpretation, and presentation of insight derived from data generated by Profitero’s software.

Reporting to the Director of Strategy & Insight, the Analyst will be instrumental in directly supporting Profitero’s growth of clients in Japan by producing tailored, actionable insight. The role requires an individual who is extremely motivated, has excellent written communication skills, and is detail-oriented. If you’re looking to build a career with a global company in technology sales, this would be a great opportunity for you.

Responsibilities include:

  • Synthesizing and interpreting data and drawing clear conclusions
  • Skillfully use data to come up with compelling market stories to convince clients
  • Build an eCommerce & industry expert image for clients
  • Liaising with technical teams to assure data accuracy and quality
  • Querying data to support ad hoc customer requests and ongoing, structured analysis
  • Supporting customers directly by phone, email, and in-person
  • Producing charts, tables, presentations, white papers, infographics, and blog posts

The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Qualifications & experience:

  • Analytical related experience — 3+ years of experience in data analysis
  • Strong attention to detail and analytical capabilities as well as interpersonal skills
  • Ability to deliver engaging presentations
  • Exceptional technical mastery of Excel and PowerPoint
  • Account Management / client liaison experience
  • Fluent in Japanese & English (written and spoken)
  • Ability to interact and communicate with individuals at all levels of the organization
  • Strong in-person, phone, and written customer communication skills
  • Clearly spoken, articulate, numerate, and presentable
  • Experience in working in an ever-changing, dynamic environment
  • Bachelors level college / university degree or equivalent experience
  • Ability to think quickly on your feet and overcome objections
  • Ability to manage time effectively, work independently and self-motivate
  • Strong organizational skills with the ability to multitask and prioritize
  • Driven, ambitious and tenacious

Desirable skills:

  • Experience with enterprise software or services solutions to large retailers or FMCG brands in Japan
  • Experience with eCommerce and Python would be a strong plus
  • Knowledge of other European languages would also be useful: French, German, Spanish
  • SQL
  • Python

Personal qualities:

  • Dynamic, highly articulate, and enthusiastic
  • Self-motivated with a positive ‘can-do’ attitude
  • Ability to effectively work under tight deadlines
  • Ability to thrive in a fast-paced environment — both autonomously and as part of a global team
  • Ability to communicate with and manage multiple stakeholders efficiently

Compensation:

We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and unparalleled client experience.

Company benefits:

Profitero is a company that cares about its employees. As a company, we feel that as our employees are always going the extra mile, then so should we.

That’s why we offer fantastic benefit packages to all our employees, including:

  • Employee Healthcare Plan
  • Company Pension Scheme
How to apply:
Qualified candidates should submit a cover letter and resume to angela@profitero.com.

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

Business Development Representative, UK

Location: Currently working from home due to current climate with office in Maidenhead, Berkshire

About Profitero:

eCommerce has exploded in 2020 with online sales more than doubling in the UK and the EU5. Not only are more people buying online, but they are spending more when buying online. For example, 46% of those who buy groceries online in the UK are spending more online than they did in store. Our customers and potential customers are responding to a new world and many have inadequate technology or no technology at all. Many eCommerce leaders are being asked, for the first time, to provide insights and analytics to their CEO’s and boards and they are coming to Profitero for help.

To capitalise on this demand which is forecast to continue, we are looking for Business Development Representatives in the UK to drive our continued growth. These roles will play a pivotal part in the continued success of our business.

Profitero is the leading global provider of eCommerce intelligence for global brands and retailers.

Profitero provides global brands with critical eCommerce insights, helping to enhance their online sales and market positioning. We deliver key online metrics, including pricing, product content quality, search ranking, share of online shelf and promotions, in any country and from any online or multichannel retailer. We currently collect online insights from 450 million product pages at more than 8,000 online retailers in over 50 countries worldwide every day.

Purpose of the position:

As a Business Development Representative (BDR) with Profitero, you will be responsible for developing and qualifying potential new customers of our solution – as well as agency partners – through outbound email and calling campaigns. 

In this role you will work very closely with the marketing team and sales representatives, who will equip you with the tools, analytics and coaching you’ll need to be successful. This is a critical sales position that will have a direct impact on generating 3X sales pipeline and contributing to the revenue of Profitero. This role will provide the perfect opportunity to launch your career in a SaaS company and in sales. 

Responsibilities:

  • Outbound prospecting: predominantly using email campaigns in order to drive engagement 
  • Working with Sales Managers to help drive key account engagement 
  • Hold own meetings where necessary to demonstrate Profitero’s capabilities & understand our competitive advantage
  • To continue to develop new, innovative ways of engaging prospects 
  • Qualify leads from marketing campaigns as sales opportunities
  • Present our company to potential clients
  • Identify client needs and suggest appropriate products/services
  • Customise product solutions to increase customer satisfaction
  • Build long-term trusting relationships with clients
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between (prospective) clients 
  • Stay up-to-date with new products/services and new pricing/payment plans

Qualifications & experience:

  • BSc degree in Business, Marketing, Psychology or similar areas, and strong academic track record & extracurricular activities a plus
  • An aptitude for sales or 1+ year of sales experience
  • Excellent communication and negotiation skills
  • Experienced in a technology sales environment (preferred)

Skills & attributes:

  • Resilience
  • Clearly spoken, articulate, numerate and presentable
  • Ability to interact and communicate with individuals at all levels of the organisation
  • Strong in-person, phone and written customer communication skills; strong ability to engage the audience over the phone. Build rapport and gather information
  • Ability to prioritise work assignments and shift work efforts based on the needs of the department or business goals
  • Ability to manage time effectively, work independently and be self-motivated
  • Driven, ambitious and tenacious
  • Strong organisational skills with the ability to multitask and prioritise
  • Ability to think quickly on your feet and overcome objections
  • Ability to deliver engaging presentations

The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Company benefits:

Profitero is a company that cares about its employees. As a company we feel that as our

employees are always going the extra mile, then so should we.

That’s why we offer fantastic benefit packages to all our employees, including:

  •     Employee healthcare plan (option to add additional family members)
  •     Dental care plan
  •     Eye care scheme
  •     Employee Assistance Programme (EAP)
  •     24-hour online GP service
  •     Company pension scheme
  •     Free lunch
  •     Tax-free childcare scheme
  •     Cycle to work scheme
  •     25 days holiday plus bank holidays
  •     Gym membership at 50% off
  •     Frequent social events
  •     Employee referral program
  •     Personal employee development plan
  •     Profitero Hero scheme
  • Flexible working hours

Qualified candidates should submit a cover letter and resume to jobs@profitero.com.

 

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

Customer Deployment Associate, UK

Location: Maidenhead, UK
Hours: Full-time
 
Profitero is at the forefront of the eCommerce revolution, providing brands with analytics and insights that help them sell more products on Amazon and other leading eCommerce sites. We’re growing our eCommerce business every year and looking for smart individuals to fuel our momentum and help us grow even faster.
 
As a Customer Deployment Associate (Project Management) you will be the technical lead for our customers and the primary goal is to ensure our customers achieve their goals with our software.
 
The ideal candidate will have as a minimum 2 years of Project management experience implementing and supporting SaaS solutions for customers

Working in a fast-paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market

Role & responsibilities:
  • Project manage client setup and implementation for new and expansion of existing clients, including input gathering, requirements specification, and timeline communication to clients and internal delivery managers
  • Ensure planning is completed as per agreed deadlines and implementation timelines are communicated to clients and internal stakeholders
  • Serve as point-person across internal teams (Sales, Support, Strategy & Insight, Delivery) on technical related questions and issues from customers
  • Validate the accuracy of customer accounts and ensure existing quality checks are followed
  • Lead internal status reviews and clearly document assignments, and deadlines
  • Recommend and introduce process improvements
  • Become a product expert on Profitero’s eCommerce analytics platform

Qualifications & essential skills:

  • 2+ years of Project management experience
  • Self-motivated, accountable and committed with well-developed decision-making skills
  • Strong customer orientation, ability to manage complex and conflicting requirements
  • Strong communication and interpersonal skills
  • Excellent organisation, problem-solving & prioritization skills
  • Strong organizational and prioritization skills
  • Have the ability and desire to deeply understand and apply technological solutions to business problems
  • Experience supporting and implementing technology solution a strong plus
  • A high degree of proficiency in Excel
  • Prior experience in a technology/software company a plus
  • European / Asia language skills desirable for EMEA based roles

Company benefits:

Profitero is a company that cares about its employees. As a company, we feel that as our employees are always going the extra mile, so should we.

That’s why we offer fantastic benefit packages to all our employees, including:

  • Attractive Bonus Scheme
  • Employee healthcare plan (option to add additional family members)
  • Dental care plan
  • Eye care scheme
  • Employee Assistance Programme (EAP)
  • 24-hour online GP service
  • Company pension scheme
  • Free lunch when working from the office
  • Tax-free childcare scheme
  • Cycle to work scheme
  • 25 days holiday plus bank holidays
  • Gym membership at 50% off
  • Frequent social events
  • Employee referral program
  • Personal employee development plan
  • Access to Personal Learning Development Library
  • Profitero Hero scheme
  • Flexible working hours
How to apply:
Qualified candidates should submit a cover letter and resume to recruitment@profitero.com.
 

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

Customer Support Manager, UK

Location: Maidenhead, UK

Hours: Full-time

Profitero is at the forefront of the eCommerce revolution, providing brands with analytics and insights that help them sell more products on Amazon and other leading eCommerce sites. We’re growing our eCommerce business every year and looking for smart individuals to fuel our momentum and help us grow even faster. 

As a Customer Support Manager, you will be working with Profitero customers to help them with product questions and ensure their success with Profitero. You will play a critical role in the company and will have the ability to accelerate your career. Working in a fast paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Responsibilities:

  • Engage directly with customers to ensure excellent levels of service
  • Work with Account Management, Insights, and Technology team to ensure customer success 
  • Project manage internal and external resources to achieve desired outcomes
  • Become a product expert on Profitero’s eCommerce analytics platform
  • Help customers organize and code their data in our Product
  • Assess data for completeness, integrity, and accuracy
  • Provide clear and prompt communication with customers through support calls and emails 
  • Manage workload and overlapping priorities to meet scheduled deadlines and commitments
  • Diagnose and resolve data related challenges our customers may encounter
  • Identify and track support issue progress through our help desk system

The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Qualification & skills:

  • 2+ years of technical support or client service experience
  • Excellent organisation, problem-solving & prioritization skills
  • Passion for solving problems and taking action
  • High degree of proficiency in Excel
  • Prior experience technology / software company a plus
  • European language skills desirable for EMEA based roles (primarily German and French)

Company benefits:

Profitero is a company that cares about its employees. As a company, we feel that as our employees are always going the extra mile, so should we.

That’s why we offer fantastic benefit packages to all our employees, including:

  • Attractive Bonus Scheme
  • Employee healthcare plan (option to add additional family members)
  • Dental care plan
  • Eye care scheme
  • Employee Assistance Programme (EAP)
  • 24-hour online GP service
  • Company pension scheme
  • Free lunch when working from the office
  • Tax-free childcare scheme
  • Cycle to work scheme
  • 25 days holiday plus bank holidays
  • Gym membership at 50% off
  • Frequent social events
  • Employee referral program
  • Personal employee development plan
  • Access to Personal Learning Development Library
  • Profitero Hero scheme
  • Flexible working hours
How to apply:
Qualified candidates should submit a cover letter and resume to recruitment@profitero.com.
 

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

IT Manager, UK/EIRE

Location: Maidenhead or Dublin
Hours: Full-time
Reports to: CFO
 
Overview:
Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart people to join us. We are looking to hire a talented IT Manager to join our Global team. If you’re hard-working and dedicated, Profitero is a great place to grow your career!
 
As Profitero continues to grow, your role as IT manager is crucial to business continuity and success. Leading a small team, you are going to be responsible for the software and hardware infrastructure used by our employees globally. The role requires a combination of managerial skills and hands-on experience, as you will work on projects from start to finish from design to completion.
 
You will be the IT contact globally for our U.K., U.S., Belarus and China offices. In reality this means ensuring that staff have the hardware and software that they need to carry out their duties, that all the requisite network connections function effectively; and that the business has a suitable IT strategy in place to continue to meet the demands of the market in which we are operating.
 
To be suitable for the role it is imperative that you are an excellent communicator with a charismatic personality. You will have excellent planning and prioritisation skills being able to multi-task and prioritise workloads.
 
Roles & responsibilities:
  • Lead the internal IT team in charge of the office software and hardware infrastructure
  • Define IT infrastructure strategy, architecture, and processes
  • Lead IT projects, including the design and deployment of new IT systems and services
  • Monitor the performance of our IT systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
  • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
  • Assess vendors and develop test strategies for new hardware and software
  • Troubleshoot hardware and software issues related to internal IT

Key areas of ownership:

  • Identity and Access Management
  • Office Infrastructure and Networking
  • Information Security & Compliance
  • Productivity software
  • Vendor management

Essential skills:

  • Excellent organisational skills
  • Strong management and decision-making skills
  • Excellent analytical and problem-solving skills
  • Understanding of complex information and requirements
  • Good prioritisation skills and be flexible enough to adapt plans
  • An ability to work to tight deadlines and within constraints
  • International work experience
  • Firm grasp on IT infrastructure and operations best practices
Education/Qualifications:
  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
  • 2-5 years of experience working in IT operations
Company benefits:
Profitero is a company that cares about its employees. As a company we feel that as our employees are always going the extra mile, so should we.
 
That’s why we offer fantastic benefit packages to all our employees, including:
  • Employee healthcare plan (option to add additional family members)
  • Dental care plan
  • Eye care scheme
  • 24-hour online GP service
  • Employee Assisted Programme (EAP)
  • Company pension scheme
  • Free lunch
  • Tax-free childcare scheme
  • Cycle to work scheme
  • 25 days holiday plus bank holidays
  • Gym membership at 50% off
  • Frequent social events
  • Employee referral program
  • Personal employee development plan
  • Profitero Hero scheme
  • Flexible working hours
How to apply:
Qualified candidates should submit a cover letter and resume to ukrecruitment@profitero.com.
 
Profitero is committed to creating a diverse work environment and is proud to be an equal
opportunity employer. All qualified applicants will receive fair consideration for employment.
Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as
required by applicable law.

Sales Manager (Individual Contributor), EMEA

About Profitero

eCommerce has exploded in 2020 with online sales more than doubling in the UK and the EU5. Not only are more people buying online, but they are spending more when buying online. For example, 46% of those who buy groceries online in the UK are spending more online than they did in-store. Our customers and potential customers are responding to a new world and many have inadequate technology or no technology at all. Many eCommerce leaders are being asked, for the first time, to provide insights and analytics to their CEOs and boards and they are coming to Profitero for help.

To capitalise on this demand which is forecast to continue, we are looking for sales managers in the UK to drive our continued growth. These roles will play a pivotal part in the continued success of our business.

Profitero is the leading global provider of eCommerce intelligence for global brands and retailers. Profitero provides global brands with critical eCommerce insights, helping to enhance their online sales and market positioning. We deliver key online metrics, including pricing, product content quality, search ranking, share of online shelf and promotions, in any country and from any online or multichannel retailer. We currently collect online insights from 450 million product pages at more than 8,000 online retailers in over 50 countries worldwide every day.

Location: Remote, UK with an office in Maidenhead, UK.

Profile:

The ideal candidates will have experience of exceeding targets in an eCommerce and / or marketing technology-based sales environment. Working in a fast-paced company they will have the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving environment. Ability to manage the sales process from start to finish is critical and this will include working effectively with internal stakeholders such as Marketing and Strategy & Insights to ensure we offer solutions that deliver against our clients’ needs.

Responsibilities:

  • Build a pipeline of opportunities across an allocated portfolio of FMCG, Consumer Tech and CPG brands across the EMEA region
  • Deliver against quarterly sales targets by closing contracts with deal size ranging from £50k to £1m+ multi-country enterprise level 
  • Developing a high level of expertise of Profitero’s industry, product offerings, competitive landscape and understanding of associated technologies and how they solve customer’s business issues
  • Profiling and researching target accounts in assigned territories utilising methods and tools such as LinkedIn, SalesForce and others
  • Working closely with our Business Development Reps and Marketing team to effectively manage in-bound opportunities
  • Arranging conference and online calls, product demos and face-to-face meetings to demonstrate solution benefits & capabilities to key decision-makers with Sales Engineers
  • Preparing and managing sales pipeline and opportunities in SalesForce.com
  • Negotiating pricing of contracts and closing deals

Qualified candidates will possess:

  • 3+ years of direct sales experience with a proven track record of exceeding targets
  • The ability to effectively engage with prospects at all levels up to the board 
  • Excellent consultative sales skills, with a clear focus on building an understanding of client needs
  • Strong negotiation skills with great commercial acumen
  • Excellent communication (written and oral) and active listening skills
  • Must speak and write in English fluently 
  • Polished presentation skills
  • Outstanding organizational skills and ability to multitask to prioritise and manage workflow
  • Strong attention to detail and ability to effectively engage with prospective clients
  • Highly developed networking skills
  • Solid account qualification skills; Self-starter approach to researching target accounts and gathering contacts
  • Strong revenue forecasting ability
  • A positive and enthusiastic outlook toward the attainment of sales and marketing goals
  • Focused drive to exceed expectations

In addition, the following will be an advantage:

  • Previous experience selling tech solutions to brands & manufacturers in eCommerce or Marketing
  • Understanding of, and contacts within the FMCG or CPG sector
  • Experience of working with Salesforce CRM and Outreach
  • Ability to speak more than one language fluently 

Compensation:

We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. 

Company benefits: 

Profitero is a company that cares about its employees. As a company, we feel that as our employees are always going the extra mile, so should we.

That’s why we offer fantastic benefit packages to all our employees, including:

  • Employee healthcare plan (option to add additional family members)
  • Dental care plan
  • Eye care scheme
  • Employee Assistance Programme (EAP)
  • 24-hour online GP service
  • Company pension scheme
  • Free lunch
  • Tax-free childcare scheme
  • Cycle to work scheme
  • 25 days holiday plus bank holidays
  • Gym membership at 50% off
  • Frequent social events
  • Employee referral program
  • Personal employee development plan 
  • Profitero Hero scheme 
  • Flexible working hours
How to apply:
Qualified candidates should submit a cover letter and resume to recruitment@profitero.com.
 

The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

Senior Account Manager, UK

Location: Maidenhead, UK

Hours: Full-time

Description:

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, customer focussed people to ensure our clients get value from their service and we continue to grow as a consequence. 

As a Senior ​Account Manager, you will be responsible for supporting & developing our growing branded customer base. You will engage with a rapidly expanding portfolio of FMCG brands and you will be their main point of contact based in our Maidenhead office.

As the face of Profitero with these customers, it will be down to you to build strong relationships with your main contacts and expand our network across the customer​’s organization​. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities through understanding your clients’ evolving business needs.

The role is the pivotal interface between our customers and Profitero service teams. You will therefore build expertise quickly and establish an internal network that you can call on as and when required. This position requires a highly organised, motivated and productive self-starter with 5 + years’ experience in dedicated account management.

Your role will be to lead client engagements and cultivate new business opportunities by contacting and developing relationships with potential customers.  It requires an individual who is extremely motivated, team orientated, has excellent written communication skills and is always prepared to manage the detail. If you’re customer-focused, have a commercial nature, solid sales experience, and you’re looking to build a career with a global company in technology sales, this would be a great opportunity for you.

Profile:

The ideal candidate will have experience of exceeding targets in an FMCG and/or technology-based account management environment. Working in a fast-paced company they will have the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving environment.

The ability to manage the engagement and commercial process from start to finish is critical and this will include working effectively with internal stakeholders such as Marketing and Strategy & Insights to ensure we offer solutions that deliver against our clients’ needs.

Responsibilities:

  • Ensuring client portfolio gets ROI from their Profitero service leading to satisfaction and uncontested renewals
  • Lead, Go to contact for a portfolio of branded accounts and aligned internal teams 
  • Developing a high level of expertise in Profitero’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
  • Driving usage of Profitero’s service and understanding of value delivery across the client organisation 
  • Building relationships and networks across a portfolio of customers, identifying commercial opportunities and upselling new features where appropriate
  • Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s capabilities/benefits
  • Managing your customer portfolio in SalesForce.com

Qualified candidates will possess:

  • Preference for a degree in a business/marketing-related field and 5+ years of relevant account management experience with a proven track record
  • Must demonstrate excellent communication (written and oral) and active listening skills
  • Must speak and write in English fluently 
  • Outstanding organizational skills and ability to multitask to prioritize and manage workflow
  • Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
  • Positive and enthusiastic outlook toward the attainment of sales and marketing goals
  • Goal-driven — strong desire to exceed expectations

In addition, the following will be an advantage:

  • Previous account management experience in the FMCG data, insight consultancy and/or tech sector is highly desired
  • Knowledge of other European languages would be useful:  German, French, Spanish
  • Experience working with Salesforce CRM

Compensation:

We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

Remuneration package:

  • A competitive base salary
  • Attractive commission scheme
  • Employee Healthcare Plan (option to add additional family members)
  • Dental care plan
  • Eye care scheme
  • 24-hour online GP service
  • Company pension scheme
  • Free lunch
  • Tax-free childcare scheme
  • Cycle to work scheme
  • 25 days holiday plus bank holidays
  • Gym membership at 50% off
  • Frequent social events
  • Employee referral program
  • Personal employee development plan 
  • Profitero Hero scheme 
  • Flexible working hours
How to apply:
Qualified candidates should submit a cover letter and resume to recruitment@profitero.com.
 

The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

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