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Careers

As the leading global provider of eCommerce performance analytics to some of the world’s largest consumer brands, we’re passionate about helping businesses drive their eCommerce performance and succeed in the online channel. But it takes more than smarts to do that. It takes the right people. Perhaps you’re one of them.

See if you fit into our ambitious growth plans, and whether you’re one of the world-class candidates who joins our rapidly-expanding team. Please send your resume to jobs@profitero.com if you’re interested in one of our open positions.

United States

Customer Deployment Manager

Location: Boston, MA

Description 

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster.

Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Deployment Manager you will be the technical lead for our customers and primary goal is to ensure our customers achieve their goals with our software. The ideal candidate will have experience implementing and supporting SaaS solutions for customers. Working in a fast paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Responsibilities:

  • Manage client setup and implementation for new and expansion of existing clients, including input gathering, requirements specification, and timeline communication to clients and internal delivery managers
  • Serve as point-person across internal teams (Sales, Support, Strategy & Insight, Delivery) on technical related questions and issues from Customers
  • Validate accuracy of customer accounts and ensure existing quality checks are followed
  • Lead internal status reviews and clearly document assignments, and deadlines
  • Produce Help, Tooltip, and User documentation
  • Conduct application training and on-boarding for clients
  • Recommend and introduce process improvements

Qualification and Skills:

  • Working knowledge of project and change management
  • Self-motivated, accountable and committed with well-developed decision making skills
  • Strong communication and interpersonal skills
  • Strong organizational and prioritisation skills
  • Strong customer orientation, ability to manage complex and conflicting requirements
  • Have the ability and desire to deeply understand and apply technological solutions to business problems

Benefits:

  • Stock Options
  • 100% company-paid Medical, Dental and Disability
  • 401k Retirement Plan
  • Unlimited PTO
  • Free lunches every day

How to Apply: please contact matt@profitero.com

Customer Support Specialist

Description

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster.

 

Profitero is growing 100% annually and is expanding its Customer Success team.

 

As a Customer Support Specialist you will be working with Profitero customers to help them with product questions and ensure their success with Profitero. You will play a critical role in the company and will have the ability to accelerate your career. Working in a fast paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

 

Responsibilities:

 

  • Become a product expert on Profitero’s eCommerce analytics platform
  • Work with Account Management, Insights, and Technology team to ensure customer success
  • Diagnose and resolve technical challenges our customers have
  • Provide clear and prompt communication with customer through support calls and emails
  • Help customers organize and code their data in our Product
  • Track support issue progress in our help desk system
  • Assessing data for completeness, integrity, and accuracy

 

Qualification and Skills:

 

  • 1+ years of technical support or client service experience
  • Passion for solving problems and taking action
  • Prior experience technology / software company a plus

 

Benefits:

 

  • Stock Options
  • 100% company-paid Medical, Dental and Disability
  • 401k Retirement Plan
  • Unlimited PTO
  • Free lunches every day

How to Apply: please contact matt@profitero.com

Europe & Asia

Customer Deployment Manager, EMEA

Location: Maidenhead, UK

Description

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster.

Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Deployment Manager you will be the technical lead for our customers and primary goal is to ensure our customers achieve their goals with our software. The ideal candidate will have experience implementing and supporting SaaS solutions for customers. Working in a fast paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Responsibilities:

  • Manage client setup and implementation for new and expansion of existing clients, including input gathering, requirements specification, and timeline communication to clients and internal delivery managers
  • Serve as point-person across internal teams (Sales, Support, Strategy & Insight, Delivery) on technical related questions and issues from Customers
  • Validate accuracy of customer accounts and ensure existing quality checks are followed
  • Lead internal status reviews and clearly document assignments, and deadlines
  • Produce Help, Tooltip, and User documentation
  • Conduct application training and on-boarding for clients
  • Recommend and introduce process improvements

Qualification and Skills:

  • Working knowledge of project and change management
  • Self-motivated, accountable and committed with well-developed decision making skills
  • Strong communication and interpersonal skills
  • Strong organisational and prioritisation skills
  • Strong customer orientation, ability to manage complex and conflicting requirements
  • Have the ability and desire to deeply understand and apply technological solutions to business problems
  • German and / or French language skills desirable for UK based role

Remuneration Package:

  • A competitive base salary
  • Attractive bonus scheme
  • Pension and healthcare packages
  • Free lunch when working from the UK office

How to apply:

Qualified candidates should submit a cover letter and resume to mark@profitero.com and dana@profitero.com

Customer Support Specialist, EMEA

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster.

Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Support Specialist you will be working with Profitero customers to help them with product questions and ensure their success with Profitero. You will play a critical role in the company and will have the ability to accelerate your career. Working in a fast paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Responsibilities:

  • Become a product expert on Profitero’s eCommerce analytics platform
  • Work with Account Management, Insights, and Technology team to ensure customer success
  • Diagnose and resolve technical challenges our customers have
  • Provide clear and prompt communication with customer through support calls and emails
  • Help customers organize and code their data in our Product
  • Track support issue progress in our help desk system
  • Assessing data for completeness, integrity, and accuracy

Qualification and Skills:

  • 1+ years of technical support or client service experience
  • Passion for solving problems and taking action
  • Prior experience technology / software company a plus
  • European language skills desirable for EMEA based roles (primarily German and French)

Remuneration Package:

  • A competitive base salary
  • Attractive bonus scheme
  • Pension and healthcare packages
  • Free lunch when working from the UK office

How to apply:

Qualified candidates should submit a cover letter and resume to mark@profitero.com and dana@profitero.com

Strategy & Insight Analyst, EMEA

Location: Maidenhead, Berkshire

Description

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon and other leading eCommerce sites. 

The Strategy and Insight analyst is a critical role in the interpretation and delivery of eCommerce insight, generated from Profitero’s industry-leading analytics solution. These insights are used to help the world’s largest brand manufacturers, such as General Mills, Heineken, Adidas, Coty, L’Oreal and Panasonic, grow their sales and share on Amazon and other leading retail websites.

Reporting to the Director of Strategy & Insight EMEA, the Insight Analyst is instrumental in directly supporting the success of Profitero’s European customers through the production of tailored, actionable insights to help them achieve eCommerce excellence. Additionally, the Analyst will produce analysis and insight for distribution in Profitero white papers, blog posts, infographics, and presentations.

Responsibilities include:

  • Liaising with technical teams to assure data accuracy and quality
  • Querying data to support ad hoc customer requests and ongoing, structured analysis
  • Synthesizing and interpreting data and drawing clear conclusions
  • Producing charts, tables, presentations, white papers, infographics, and blog posts
  • Supporting customers directly by phone, email, and in person

The ideal candidate will possess:

  • A bachelor’s degree
  • 2+ years of increasing responsibility in an analytics-intensive market research, consulting, retail, manufacturing, or similar role
  • Strong attention to detail and analytical capabilities as well as interpersonal skills
  • Exceptional technical mastery of Excel and PowerPoint
  • Experience with eCommerce a strong plus
  • Knowledge of other European languages would also be useful: French, German, Spanish

How to apply:

Qualified candidates should submit a cover letter and resume to andrew.pearl@profitero.com.

Business Development Executive, EMEA

Location: Maidenhead, Berkshire

Description

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster.

To capitalize on demand for eCommerce performance analytics across EMEA, we are looking for a strong candidate who can engage with companies both in the UK and internationally in key markets.

Profile

This is an ideal position for someone who wants to quickly gain experience working in a fast paced sales and marketing environment.

Candidates will have experience working in a sales or marketing position, preferably within a technology and / or FMCG background, and experience of eCommerce would be ideal!

Responsibilities

  • Develop a pipeline of companies across FMCG and CPG manufacturers,  including sourcing the right contact(s) within the organization
  • Engage with relevant prospect contact(s) to convey the value of Profitero’s service and give a  compelling business case to sign up to Profitero’s Free Trial
  • Work with Business Development and Marketing teams to adapt and develop approaches and content to effectively target these companies
  • Ensure pipeline is accurately tracked and all internal stakeholders are kept engaged and informed at all stages of the opportunity

Qualified candidates will possess:

  • Business level language skills in German, French, Spanish or Italian (multiple languages would be beneficial)
  • Excellent communication (written and oral) and active listening skills
  • Outstanding organizational skills and ability to multitask to prioritize and manage workflow
  • Strong attention to detail and ability to effectively engage with prospective clients
  • Solid account qualification skills; Self-starter approach to researching target accounts and gathering contacts
  • A positive and enthusiastic outlook toward the attainment of sales and marketing goals
  • Focused drive to exceed expectations

In addition, the following will be an advantage:

  • Previous experience selling tech solutions to brands & manufacturers
  • Understanding of, and contacts within the FMCG sector
  • Experience of working with Salesforce CRM

Compensation

We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.

Remuneration Package

  • A competitive base salary
  • Attractive commission scheme
  • Pension and healthcare packages
  • Free lunch when working from the UK office

How to apply

Qualified candidates should submit a cover letter and resume to Mark Wilkinson.

 

Account Manager, China

Location: Shanghai, China

Profitero is the eCommerce performance analytics platform of choice for leading brands around the world.

We provide global manufacturers with critical eCommerce insights, helping to enhance their online sales and market positioning. Profitero delivers key online metrics, including pricing, product content quality, search ranking, share of online shelf and promotions, in any country and from any online or multichannel retailer. We currently collect online insights from 450 million product pages at more than 8,000 online retailers in over 50 countries worldwide every day. 

With price conscious shoppers showing lower store loyalty and having the ability to pick and choose where they shop with relative ease, the need for brands and retailers to have rapid, reliable insights to ensure they win in both the digital and traditional store has never been greater…nor has the demand for our services!

To capitalize on client growth and demand in the Chinese and wider Asian markets, we are looking for a strong candidate who can ensure our expanding number of customers – primarily in China but also in other Asian markets – receive an excellent level of service from Profitero.

Role Description:

As Key Account Manager you will be responsible for supporting and developing our growing customer base. You will be in charge of a rapidly expanding portfolio of branded customers and you will be their main point of contact.

As the face of Profitero with these customers, you will be responsible for building successful relationships with your main contacts and for expanding our networks across the customer organisation. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities through understanding client needs.

The role is the pivotal interface between our customers and Profitero internal teams.  You will therefore be expected to build expertise quickly and establish an internal network that you can call on as and when required.

This position requires a highly organized, motivated and productive self-starter with at least 2 years experience in dedicated account management.

Responsibilities:

  • Day to day contact for Profitero’s Asian customers supporting a broad customer base
  • Ensuring client satisfaction leading to uncontested renewal status
  • Developing a high level of expertise of Profitero’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
  • Building a relationships and networks across a portfolio of customers, upselling new features where appropriate
  • Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s benefits/capabilities
  • Ensuring data accuracy in customer accounts
  • Preparing and managing your customer portfolio in SalesForce.com

Requirements:

  • Preference for a degree in a business/marketing related field and 2 years of relevant account management experience with a proven track record
  • Must demonstrate excellent communication (written and oral) and active listening skills
  • Native level Chinese speaker, business level English (written & spoken)
  • Outstanding organizational skills and ability to multitask to effectively prioritize and manage workflow
  • Strong attention to detail and analytical capabilities as well as interpersonal skills
  • Must exhibit a positive and enthusiastic outlook toward the attainment of sales and marketing goals
  • Goal driven – should have strong desire to exceed expectations

Advantages:

  • Previous account management experience in the FMCG and/or tech sector is highly desired
  • Knowledge of other Asian markets would be useful: South Korea, Japan
  • Japanese and Korean language skills desirable
  • Experience of working with Salesforce CRM

Compensation:

  • Competitive base salary
  • Quarterly Bonus on achieving and exceeding targets
  • Last but not least, free lunches!

How to apply:

Qualified candidates should submit a cover letter and resume to angela@profitero.com.

Customer Support Specialist, China

Location: Shanghai, China

Profitero is at the forefront of the eCommerce revolution, providing brands with analytics and insights that help them sell more products on Amazon, Tmall and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster. Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Support Specialist you will be working with Profitero customers to help them with product questions and ensure their success with Profitero. You will play a critical role in the company and will have the ability to accelerate your career. Working in a fast paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Responsibilities:

  • Become a product expert on Profitero’s eCommerce analytics platform
  • Work with Account Management, Insights, and Technology team to ensure customer success
  • Diagnose and resolve technical challenges our customers have
  • Provide clear and prompt communication with customer through support calls and emails
  • Help customers organize and code their data in our Product
  • Track support issue progress in our help desk system
  • Assessing data for completeness, integrity, and accuracy

Qualification and Skills:

  • 1+ years of technical support or client service experience
  • Passion for solving problems and taking action
  • Prior experience at a technology / software company a plus

Compensation:

  • Competitive base salary
  • Quarterly Bonus on achieving and exceeding targets
  • Last but not least, free lunches!

How to apply:

Qualified candidates should submit a cover letter and resume to angela@profitero.com.

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